Shipping and Delivery

If you need assistance or clarification regarding shipping and delivery, please contact your account representative.

Shipping

Large Fencing Products (e.g., posts, rails, etc.)

1. Your order will be shipped directly to the delivery location you specified. All products are palletized for ease of transport.
2. An estimated lead time will be provided at the time of order. This is an estimate only and is not guaranteed. We cannot guarantee shipment or arrival dates.
3. Once your order leaves our facility, the trucking company is responsible for delivering it in good condition. If damage occurs during transit, we will assist in processing a claim; however, you are ultimately responsible for filing and managing the claim.
4. After shipment, you will receive a confirmation email with tracking information.
5. You are responsible for unloading the materials from the delivery truck. The carrier will not assist with unloading.
6. You must inspect the shipment upon arrival and note any damage—no matter how minor—on the delivery paperwork before signing. Signing the paperwork transfers liability from the carrier to you. If damage is present, do not reject the shipment; instead, note the damage and contact us immediately.
7. Any additional services requested (such as re-delivery or storage) must be arranged directly with the carrier, and you are responsible for all related fees.
8. You are responsible for any damage that occurs during unloading. In accordance with DOT guidelines, the shipper is not responsible for damage once the truck has arrived at the delivery location.

Small Orders (Accessories Only)

Accessory items (e.g., caps, etc.) will be shipped via UPS, FedEx, or USPS at our discretion and typically ship within 1–2 business days of order placement.

Delivery

You are responsible for being present at the time of delivery to verify quantities and inspect for damage or missing items. Failure to be available may result in storage or re-delivery fees charged by the carrier.

Delivery dates and times cannot be guaranteed, as they are determined by the carrier.

You must report any shortages or damages in writing on the bill of lading (BOL) at the time of delivery. Once signed, responsibility transfers to you. If a representative signs on your behalf, they assume responsibility for ensuring all inspection procedures were properly followed.

Refused Shipments

If you refuse a shipment after it has been shipped:

• Shipping charges will not be refunded
• You will be responsible for return shipping costs
• A 35% restocking fee will apply

If you believe a shipment is unacceptable, contact us immediately before refusing delivery. If only part of the order is damaged, note the damage on the BOL and contact us rather than refusing the entire shipment.

Local Pickup

You are responsible for inspecting all products at the time of pickup. Verify that your order is complete and undamaged before leaving the facility.

Once the order leaves our premises, we are not responsible for shortages or damage. Any issues must be reported before departure.

Damaged or Missing Parts

While shipping damage is rare, follow these steps to ensure your order is received in good condition:

1. Inspect all packaging before unloading. Look for tears, punctures, dents, or crushed areas.
2. Verify the number of packages and pallets matches the bill of lading and packing list.
3. Once materials are removed from the truck, you assume responsibility for them.
4. Note any visible damage on the carrier's paperwork. If there are signs of damage, write "Subject to Inspection" on the bill of lading and ensure both you and the driver sign both copies.
5. Unpack all materials and verify contents against the packing list.
6. Contact us immediately with any concerns so we can assist with replacement parts or claims.

If damage or missing parts are discovered after delivery, you must report them directly to the carrier immediately. The carrier will require an inspection before a claim can be filed.

Required Documents for Claims

• Original bill of lading
• Copy of paid freight bill
• Repair or replacement invoice
• Inspection report
• Packing list